Our greatest strength lies in the partnerships we build with you, our clients. And that’s why we’re constantly working to enhance our products and services to continually increase the value we add. We achieve this through continuous two-way communication, regularly gathering feedback via monthly surveys to highlight potential areas for improvement.
After conducting our first comprehensive Annual Customer Survey in 2023, we decided to run it again in 2024. We sent an online questionnaire to everyone we've worked with over the past 12 months to better understand your experience of working with us and what matters most to you.
In this article, we share the highlights of what you told us.
Client satisfaction takes centre stage
Overall, the results emphasised exceptional satisfaction with our customer service. You consistently praised our team's helpfulness and responsiveness with prompt resolutions to any issues you encountered. This firmly confirms our positive approach and dedication to delivering a first-class client experience.
I highly recommend the products and services from Ruddocks. I can fully trust and rely on them, which makes life so much easier in the world of marketing and events!
How our products and services compare
When choosing a partner, quality matters. We were thrilled to see that the majority of you consider our products and services superior – or even far superior – to those offered by other suppliers.
Additionally, many of you highlighted our strong competitive advantage, reinforcing our position as leaders in the market. But of course, there's always room for improvement and we’re grateful for the constructive feedback that helps us grow.
This valuable input allows us to assess the things we can do differently as we continue to strive for the absolute highest quality in everything we offer.
I see Ruddocks as part of our extended team. Not only do they go above and beyond to meet our needs, but they work collaboratively and produce fantastic quality designs and solutions for many of our stakeholders!
Your feedback is more than just data.
This annual survey wasn't just about measuring product quality and service excellence. We also wanted to understand more about how we can better support your ongoing growth through additional solutions and services you might find valuable, from sustainable options and marketing automation tools to merchandise, animation, and copywriting.
Beyond satisfaction, we also wanted to find out how likely you are to recommend us to your contacts, colleagues and friends.
So, we used a key metric called Net Promoter Score (NPS), a great measuring tool that you can easily implement as well. After adding up all the ratings, we calculated the Ruddocks’ Net Promoter Score in 2024 at an impressive 85 - a significant increase from our 2023 score of 72!
To put this result into context, check out this informative article.
The insights we’ve received play a crucial role in ensuring we’re working together to deliver the very best solutions, supported by exemplary customer service.
Curious about how a survey can unlock valuable insights for your own organisation?