We have a straightforward and effective process that underpins everything we do. This practice is used across all projects we undertake from small scale design and production work right through to a full branding commission, we apply the approach in the most fitting manner. With one common theme: to produce the best outcome for our clients.
Discover (verb): "To see, learn of, find, or find out; gain sight or knowledge of."
The first, and arguably, most fundamental element in meeting, and exceeding our clients' expectations; quite simply, we get to know our clients. We work with all of the key stakeholders invested in a project to understand the objectives and desired outcomes. What markets do our clients work in? Who are their competition? What are the desired actions they wish their audience to take and what are the targets that must be met as a result? Essentially, we fuel ourselves with as much information as possible to drive the project forward knowing exactly what the end solution should achieve.
Reflect (verb): "To think carefully, especially about possibilities and opinions."
Our culture encourages thinking time. Having gathered all of the key relevant information, we analyse those insights and determine what further actions are required in order to meet our clients' brief; from identifying further competitor, market and/or product research, to internal discussions around account management, design and production requirements. We make sure we have strong and solid foundations before we start to build.
Advise (verb): "To offer counsel; give advice or recommend particular actions."
We use all of our findings to make recommendations to our clients that are solutions driven rather than deliverables focused, and together with our knowledge and expertise offer a very tailored answer to their specific brief. We look at every element of a project and address all possible implications; from issues around a desired brand name, defining how a particular design idea might work, through to highlighting suitable production options or print finishes, we put all of this together into a proposal clarifying and explaining our suggestions and the rationale behind them.
Deliver (verb): "To do or carry out as promised; to carry and turn over goods to the intended recipient"
Our clients choose to work with us based on our reputation for producing quality and outstanding results. We endeavour to exceed the expectations for every client, at every stage; whether we are presenting a full branding or marketing campaign proposal, creating digital and printed materials, fulfilling a mailing campaign, or one of our dedicated drivers is making one of the many deliveries they undertake every single day. We always deliver on our promises, it's that simple.
Analyse (verb): "Examine methodically and in detail, typically in order to explain and interpret it"
Always striving to be better for our clients, we continually analyse everything we do. We evaluate the solutions we have offered, what we have created, and conduct post project reviews to determine whether they achieved their goals. So, is a website project producing the leads and enquiries expected? How a brand is performing and is it delivering against objectives? Together with feedback from our clients we then consider how we can build upon what has been achieved, to add more value and continue to drive their organisation forward in line with business objectives.
